As a growing business, we are excited to announce our plans for expansion this year. Our primary focus is on expanding both our offering and clinic locations so that we can bring our services to more people and areas. We are working towards achieving full standalone capability and believe that this move will not only result in increased revenue, but also provide a much better experience for our clients and back office staff. Our experience with WHA has taught us the importance of having a self-sufficient model. We strongly believe that this model will allow us to provide the best possible service and care to our clients, while also streamlining our operations. Our team is committed to this goal and we cannot wait to see where this journey will take us.

Our passion is to ensure that our clients receive the best possible service and that their needs are fully met. In line with this commitment, we are dedicated to providing a seamless and comprehensive experience that covers all aspects of our clients’ requirements. We pride ourselves on being a one-stop shop that can cater to all of their needs, no matter how complex or challenging they may be.

To achieve this goal, we are constantly reviewing the services we offer to ensure that they are in line with our clients’ needs and expectations. We value their feedback and actively seek it out on a regular basis to ensure that we are providing them with the best and most relevant services at all times.

As a result of this commitment, we are excited to announce that we are currently working on adding new services to our already extensive offering. We are carefully reviewing their commercial viability and ensuring that they meet the highest standards of quality and excellence that our clients have come to expect from us. Stay tuned for more updates on these exciting developments!

It’s great to see that commencing operations with a capability partner has proven to be an extremely valuable venture. This strategic partnership has not only allowed for a reduced time to market but has also provided access to vital back-office services and sign-off facilities that have been instrumental in driving efficiency and ensuring streamlined operations. As a result of this successful collaboration, we have been able to build on our knowledge, enhance our existing capabilities and expand our client base with great speed, which is truly a remarkable achievement. At this moment, we are considering several different pathways for the future, including a hybrid model which offers numerous benefits. More information can be found in our highly informative 2024 Operational Review document, which provides an in-depth analysis of our plans moving forward.

We are thrilled to announce that we have partnered with the highly-regarded technology company, Born Digital, to build our very own software platform. At Garli Medical, we are committed to providing optimal solutions to our clients and team, and this software is one such measure that we have taken. We have carefully reviewed the feedback from both our clients and our team, to guarantee that every aspect of this platform caters to their needs and makes the day-to-day running of our operations smoother and more efficient. We have left no stone unturned in ensuring that our platform not only meets the current requirements of our stakeholders but is also future-proof and scalable. This is in line with our vision to achieve excellence and innovation at every step.

As we reflect on our journey as a business, it is undeniable that utilising WHA has contributed greatly to our growth and success. However, we cannot ignore the negative consequences that have arisen due to our reliance on this particular relationship. We have become increasingly aware of the impact it is having on our clients, team and reputation and feel that it is important for us to address these concerns proactively.

In light of this, we have decided that it would be wise for us to conduct a thorough review of our options for the future. We want to maintain our momentum and continue to grow as a business, but we also want to ensure that we are offering the best possible service to our clients and creating a positive and supportive environment for our team. By exploring different possibilities, we hope to become the supplier of choice and build a sustainable and successful future.

Through our experience of partnering with WHA, we have gained valuable insight into the importance of delivering quality service to our clients. It has become clear that relying on a third party for delivery can pose significant challenges to achieving our high standards of customer care. As an organisation that is dedicated to putting our clients first, our partnership with WHA unfortunately fell short in meeting our internal objectives for providing exceptional service. In light of this, we have come to the conclusion that establishing our own standalone business would allow us to have complete control over our delivery capabilities and put our destiny firmly in our own hands. By doing so, we can ensure that our clients receive the level of service they deserve and that we strive to provide.

Further to the above, retaining our partnership with WHA will maintain the current footprint of clinics and retain additional revenue opportunities.