1. General

These Terms and Conditions apply to all Clients and Candidates engaging Garli Medical for workplace health services, including pre-employment medicals, functional assessments, drug and alcohol screening, and related occupational health services.

By booking or receiving services from Garli Medical, you agree to the terms below.

2. Bookings and Appointments

2.1 Booking Methods
Clients may book appointments via:
– Garli Medical Portal, with options to:
– Book directly
– Allow Garli Medical to book on your behalf
– Bookings Team, via phone or email
– On-Site Services, via email to medical@garligroup.com.au

Please note: If your account remains inactive for 12 months, any medical packages linked to your profile may be removed. A new quote will be required before any appointments can be booked.

2.2 Candidate Details
When making a booking, the Client must provide:
– Full name
– Date of birth
– Mobile phone number
– Email address
– Location

– Purchase Order Number if required on your invoice
Candidates must also complete an online questionnaire and any required consent documentation prior to the appointment.

3. Services

3.1 Scope
Garli Medical provides services either:
– In-Facility (Garli Medical or external facility)
– On-Site at client premises

3.2 Qualified Personnel
All services are delivered by appropriately qualified clinicians and/or approved external providers, with all necessary certifications.

3.3 Additional Services
Any services outside standard offerings must be agreed upon in writing, including pricing and service scope.

4. Cancellations and Rescheduling

4.1 Cancellation by Client
– Cancellations within 24 hours of the appointment (not including weekends or public holidays) will incur a fee.
– Failure to attend (no-show) will also attract a fee.

4.2 Rescheduling
– Rescheduling is subject to availability.
– Must be arranged via the Portal or bookings team.

5. Fees and Payment

5.1 Service Fees
Clients must pay the agreed fee for each service. A surcharge may apply for services outside normal hours. When a candidate is unable to access a clinic within our network, we will automatically proceed with booking through our external network. Please note that external bookings are charged at a higher rate.

5.2 Invoicing
– Invoices are issued bi-monthly unless otherwise agreed.
– If purchase orders or job numbers are required, they must be provided at the time of booking.

5.3 Payment Terms
– Payment is due within 14 days of invoice, unless otherwise agreed
– Garli Medical may charge interest on any overdue amount at a rate equivalent to 3.0% p.a. above the business overdraft interest rate of its principal banker, as determined and calculated by Garli Medical. Such interest will be payable on demand by Garli Medical and for so long as it remains unpaid it will compound monthly.

5.4 Debt collection

Should your account remain unpaid and be referred to a debt collection agency, a recovery fee of 30% will be added to the outstanding amount plus collection fees.

5.5 Drug and Alcohol Screening –Not-Negative Results and Confirmatory Testing

All not-negative DAS results require compulsory GCMS confirmatory testing at an additional $148.50 + GST per drug class. By booking with us, you acknowledge and accept, that we will invoice you via email following the assessment to arrange payment for this service. Release of results may be contingent upon receipt of payment.

6. Confidentiality and Privacy

Garli Medical will comply with the Australian Privacy Principles. A copy of the Garli Medical Privacy Statement and Policy is available on request or on the Website.

7. Limitation of Liability

Garli Medical is not liable for:
– Delays or outcomes caused by incomplete or inaccurate client/candidate information
– Indirect or consequential loss
– Outcomes from undisclosed medical history

8. Term and Termination

This Agreement remains in place from the start of service provision until terminated by either party with reasonable notice.

Breach of terms may result in service suspension or cancellation.

9. Amendments

Garli Medical reserves the right to amend these Terms and Conditions at any time. Updated terms will be posted on the Garli Medical website.

10. Contact Us

Email: medical@garligroup.com.au

Phone: 08 6477 9797 or 07 3547 4990